Lifetime Warranty, Buy Back and Upgrade Policies
A. Fishman & Son wants to be your jeweler for life. For that reason, we've implemented policies to help you shop with confidence not only today, but years down the line.
The reason we can offer both Upgrade and Buy Back policies is because we own our diamonds and only sell diamonds we are willing to put our own money into. If you check with almost all other on-line sites, you will discover that their upgrade policies are onerous and almost none offer you a Buy Back option in any way. The reason for this is because they don't own inventory! They use our inventory (and others) to fill their sites with "thousands" of diamonds. They have no capital to invest in diamonds. They don't understand diamonds. If they undertake to buy back diamonds which they have borrowed from someone else, had drop shipped to you and which they have never even seen, they could be buying back terrible diamonds. They don't trust themselves to buy back anything.
Since we know what we are buying and selling, we know that the diamond we have sold to you is desirable and we have confidence in our diamonds. We are happy to have them back in our inventory.
All of our diamond jewelry is manufactured using the highest quality materials and is inspected prior to shipment.
We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a structural defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, then our factory will repair your jewelry at cost. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning for the life of your fine jewelry.
Because we own our own diamonds and invest in our own inventory, we know what we buy and what we sell. If for any reason you need to sell your diamond, we will buy back your loose diamond purchase for at least 70% (or possibly more) of the original purchase price, within the first 12 months from the date of purchase. After the first 12 months, we will evaluate the current market price of diamonds and make a judgement as to a purchase price based on current market conditions. The reason for this second policy after two years is to assure ourselves and you that the diamond market has not changed in a material way. Since we have no control over market or world economic conditions, and because our margins are small, we cannot buy back diamonds at a price over the current market price. Accordingly, we will evaluate the market conditions and make an appropriate offer to you. This could result in a greater or lesser percentage of your original purchase price.
The diamond must be in original condition and accompanied by the original laboratory grading document. In a market that usually only pays 40-50 cents on the dollar, this policy can save you hundreds, if not thousands of dollars down the line. Please note that our buyback program only applies to loose GIA graded diamonds and does not apply to engagement or other fine jewelry.
Any loose diamond purchased from A. Fishman & Son can be exchanged at 100% credit for any replacement diamond of at least 2x or greater in value. You'll receive a full credit of the cost of your original diamond. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document. Unlike other companies, we do not charge a restocking fee. Please note that the 100% credit policy applies to the diamond only and not to the ring setting which does incur wear and tear over the course of time or to any sales tax which may have been collected on your purchase.
We understand that you may have other questions and requests that we cannot cover in our policies or in our FAQ section. What we can tell you is that not all of our policies are written in concrete. We try our best to accomodate any reasonable request. So please feel free to call us with anything that may be on your mind. Our goal is to make your buying experience as enjoyable as possible and for you to have full confidence that you are being served in your best interest.
Our Warranty, Buy Back and Upgrade Policies are subject to change without notice.
Jewelry and Diamonds to Wear for a Lifetime - Not Just a Season!™
A. Fishman & Son • 580 Fifth Avenue, Ste 419 • New York, NY 10036 • 212-869-0085 • 800-223-0155
Copyright © 2011 A.Fishman & Son. All Rights Reserved. Website by YLWConsulting